Legal & Compliance
Our Privacy Policy
We handle your personal information with the same care we provide our transfer services. Transparency is the foundation of our trust.
Privacy Policy
Heathrow Transfers Ltd — United Kingdom
1. Introduction
Heathrow Transfers Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website heathrowtransfersltd.com or our private hire services.
3. Personal Data We Collect
We may collect the following types of personal information:
- Contact details — name, phone number, email address
- Booking information — pickup/drop off locations, dates, times, passenger details
- Payment information — processed securely via third party providers
- Website usage data — IP address, browser type, cookies, analytics
- Communication records — messages, emails, WhatsApp chats
4. How We Use Your Data
We use your personal data to:
- Provide our services — manage bookings, dispatch drivers, confirm journeys
- Communicate with you — send confirmations, updates, support
- Improve our website — analytics, performance monitoring
- Meet legal obligations — licensing, safety, record keeping
- Prevent fraud — verify identity and payment security
We do not sell your data to third parties.
5. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract — to fulfil your booking
- Consent — when you agree to cookies or marketing
- Legal obligation — private hire licensing requirements
- Legitimate interest — improving services and ensuring safety
6. Data Sharing
We may share your data with:
- Licensed private hire drivers
- Payment processors
- IT and website service providers
- Regulatory authorities (when legally required)
All partners must comply with GDPR and data protection laws.
7. Data Storage & Security
We use secure systems and encryption to protect your data. Your information is stored within the UK or GDPR approved regions.
We retain booking records only as long as legally required by private hire regulations.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
To exercise any rights, contact us at: info@heathrowtransfersltd.com
9. Cookies
Our website uses cookies to improve functionality and analytics. You can manage or disable cookies in your browser settings.
10. Third Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.
Data Controller
Heathrow Transfers Ltd acts as the official Data Controller responsible for handling your personal data in full compliance with UK regulatory standards and statutory transport requirements.
Registered Entity
Heathrow Transfers Ltd, 42 Watling Street, Radlett, WD7 7NN, United Kingdom
Operator License
Licensed Private Hire Operator No. 771
Licensing Authority
Hertsmere Borough Council
Director
Viky Chandrakant Damsadekar
Direct Controller Enquiries
Official channels for data privacy and booking records.
Privacy Enquiries & Personal Data Management
At Heathrow Transfers Ltd, we uphold the highest standards of discretion and security for all executive travel records, meet-and-greet reservations, and client communications.
If you wish to exercise your rights under GDPR, request access to your personal travel logs, update your preferences, or inquire about our data retention policies for airport, cruise terminal, and private sightseeing journeys, please contact our dedicated Privacy Controller.
High-Touch Data Confidentiality Guarantee
All passenger manifests, flight tracking logs, and corporate billing details are encrypted and accessed strictly on a need-to-know basis by assigned chauffeurs and dispatch liaisons.
POLICY UPDATE NOTICE: Version 3.4 — Effective January 2025. Material updates to data practices are notified 30 days in advance to registered corporate accounts.
Direct channels for GDPR requests and data subject access requests.
Data Protection Officer
info@heathrowtransfersltd.comDirect Concierge Desk
+44 (0)20 3916 6373Registered Headquarters
Heathrow Transfers Ltd, 42 Watling Street, Radlett, Hertfordshire, WD7 7NN.