travel with poise.
arrive with ease.

Bookings may be made online, by phone, WhatsApp, or email. You must provide accurate pickup and drop-off details to ensure seamless execution of your journey.

• Cancellations made at least 24 hours prior to the scheduled pickup time incur no penalty. Cancellations within 24 hours are subject to a 50% fee.
• No-shows or cancellations within 2 hours of the scheduled time are charged at the full rate of the booked service.
• Amendments requested within 24 hours of pickup are subject to availability and cannot be guaranteed.
• If a driver is already en route, the booking is considered active and may be chargeable.
• Children under 16 must be accompanied by an adult.

Prices are confirmed at the time of booking. Rates reflect the executive vehicle class, meet-and-greet services, and requested itinerary scope.

Payments may be made online or directly to the driver. All payments are processed securely by third-party payment providers.

While every effort is made to maintain optimal travel timing, Heathrow Transfers Ltd is not liable for delays caused by factors beyond our reasonable operational control:

• Traffic conditions and unexpected road congestion
• Severe weather events and atmospheric hazards
• Road closures, emergency diversions, or public works
• Unforeseen mechanical vehicle breakdowns
• Events or emergency situations beyond our control

We will always attempt to minimise disruption and provide alternative arrangements when possible to ensure your destination is reached securely.

To maintain executive standards of safety, safety protocols and driver courtesy, passengers must adhere to the following conduct standards at all times:

• Wear seatbelts whenever the vehicle is in motion.
• Treat drivers and company staff respectfully and courteously.
• Avoid causing damage, soiling, or interior disruption to the vehicle.
• Not consume alcohol or illegal substances inside the vehicle.

We reserve the right to terminate a journey immediately if a passenger behaves dangerously, aggressively, or unlawfully.

Passengers are responsible for ensuring their luggage is safe, securely packed, and compliant with standard size limits for the booked vehicle class.

We are not liable for loss, theft, or damage to personal belongings during transit unless caused directly by driver negligence.

For all inbound airport arrivals, Heathrow Transfers Ltd provides tailored meet-and-greet services designed around your exact flight schedule:

• We monitor flight arrivals in real-time to adjust pickup times for delays.
• Waiting time charges may apply after the standard complimentary 60-minute window.
• Providing incorrect flight or terminal information may result in delays or missed pickups.

By accessing and using our website, you agree not to:

• Copy, modify, or reproduce website content without written authorization
• Attempt to hack, disrupt, reverse-engineer, or compromise the website network
• Use the website or reservation tools for fraudulent or unlawful purposes

All intellectual property, branding, imagery, and text on this website are exclusively owned by Heathrow Transfers Ltd.